Exchange / Return Policy

Exchange / Return Policy
We are happy to exchange any skates / products you send back, so long as they are in new / re-sellable condition, and in original packaging. 

Business / Shipping hours:
Mon - Fri 9am to 5pm PST

To start your exchange or return contact us and follow steps listed below:
support@sagonabrand.com

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Step 1

Pack up and ship back the skates/products via UPS Store or FedEx to our add return address here. Use Ground shipping and include the original skates box, skate tools, and owner's manual. Note that FedEx / UPS tend to have lower shipping rates than the Post Office for skates.

Step 2
Put your order number in the box, and include what alternate pair of skates/products and what size you prefer instead. 

Step 3
We ship your replacement order them as soon as we receive your returned item(s). 

Step 4
You'll receive new tracking via email once the alternate skates are shipped your way. Or, we can also send you a refund for the product(s) you return.